Where is the biggest waste/inefficiency in state government, and what will you do about it as governor?

Vermont has failed in the past to keep up with technology that leads to efficiency in the work place. Over the past several years we have made a conscious effort to correct this situation. In this past budget, even in these difficult times, we have made investments in technology that will eliminate redundant records and allow for better, faster exchange of information within state government. As governor I will make sure that we continue to make these investments as they are needed.

A business the size of state government needs managers who work with employees all of the time to encourage ideas that lead to efficient, effective government. There is not better place to get these ideas than the state workforce. As governor I would make certain that all managers and state employees understand that this is a goal for everyone in their everyday work and reward and encourage creative thinking that leads to better programs.

That said, I believe the only way to truly identify what is waste and what is inefficient in state government is through a process similar to Challenges for Change. Each program in government should meet with the advocates for their programs and people who use the services that the programs provide, and agree upon a set of outcomes for those programs. Then the same group needs to decide how they will measure the outcomes. This process has the effect of having all of the people involved in programs, both providers and consumers, set the priorities for the programs and how to measure those outcomes. The next step is to go through each of the programs involved and see if the programs address the outcomes they have agreed upon. If they don’t, then why should we continue to do those programs? One of the issues for government is that many programs are started, but few are eliminated. Now is the time to stop programs that do not meet the goals we chose.

The above process does not have to be overly time consuming and because it is an inclusive effort, it can be a very positive process. In these difficult times, it is much better to find the positive outcomes we all want and work together towards supporting those programs, than arguing about reductions. This means that there may well be programs that will be terminated, but those dollars can be saved or be redirected to services that address outcomes that can be measured. This is all a necessary part of right-sizing Vermont government.